Privacy Policy

Introduction

Body Language Shipping & Cargo ("BLSC", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("BLSC Mobile") and our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application or use our services.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account (name, email address, phone number)
• Create or update shipments (shipping addresses, package details)
• Contact our customer support
• Use our AI chat assistant

Information Collected Automatically

When you use our app, we may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Log data (access times, pages viewed, app crashes)
• Location data (with your consent, for delivery tracking purposes)
• Push notification tokens (for sending shipment updates)

How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process and track your shipments
• Generate secure pickup codes (FIKI codes)
• Send you shipment status notifications
• Provide customer support through our AI assistant and human agents
• Improve our services and user experience
• Communicate important updates about our services
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (cloud hosting, analytics, customer support tools)
• Shipping Partners: When necessary to complete your shipment delivery
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using HTTPS/TLS
• Secure storage of passwords using industry-standard hashing
• Regular security assessments and updates
• Access controls limiting employee access to personal data
• Biometric authentication options for app access

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications
• Push Notifications: Manage notification preferences in your device settings
• Location Data: Control location access through your device settings

To exercise these rights, please contact us at support@blsc1.com.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods for legitimate business purposes or as required by law.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.